FACTORY-DIRECT SUPPORT · 10+ YEARS · 100+ COUNTRIES
From installation support to spare parts and long-term maintenance guidance — Wondream Playground stands behind every indoor playground, trampoline park and ninja warrior course we deliver.
Warranty Coverage
Response Time
Countries Supported
Projects Serviced
We keep after-sales simple and focused on what actually matters to operators running a live playground business.
For qualified material, workmanship, or structural issues, we provide repair guidance or replacement parts under warranty terms.
Common spare parts are included with turnkey projects. After the warranty period, replacement and refurbishment parts remain available for purchase.
Our team supports issue diagnosis via email, WhatsApp, video calls, technical drawings, and installation videos.
We provide guidance on installation checks, cleaning, tightening hardware, and replacing wear-and-tear components.
Here’s what to expect at every stage of ownership, from the day your playground opens to years of continued operation.
Your general limited warranty period starts from the date your playground installation is completed and signed off, as specified in your sales contract.
Follow our maintenance guidance for cleaning, hardware tightening, and wear-part inspection to keep your equipment safe and warranty-compliant.
Report the issue with your order details, photos, and description. Our team confirms whether it falls under installation, maintenance, transport damage, or warranty defect.
Depending on the diagnosis, we provide remote guidance, replacement parts, part reshipment, or another agreed resolution.
After your warranty expires, we still offer paid spare parts, technical guidance, equipment refurbishment, theme updates, and expansion support.
General limited warranty is 1 year. Where a specific component has a separate stated period below, that period applies instead.
| Equipment / Component | Warranty Period | Coverage Details |
|---|---|---|
| Galvanized steel pipes, main metal frames & stainless steel hardware | 2 Years | Structural failure caused by material or workmanship defects under normal use and correct installation. |
| LLDPE plastic & fiberglass components | 2 Years | Includes tunnels, slides, panels, connector tubes, plastic houses, and themed roofs — covers material aging or manufacturing defects affecting normal use. |
| PVC soft-cover & soft play components | 1 Year | Includes platform padding, themed panels, soft wall pads, climbing pieces, stairs, ball pit fencing, floor mats, soft seating and soft obstacles. |
| Trampolines, safety nets, PVC tubing, webbing, clamps & nylon ropes | 1 Year | Covers material or manufacturing defects under normal use; plastic ball pit balls are excluded from warranty coverage. |
| Kiddie carousels | 1 Year | Includes fans, air compressors, motors, gearboxes, solenoid valves, buttons, frame, structure, padding and soft-cover materials. |
| Ball launchers | 1 Year | Includes electrical, pneumatic and steel components plus installation hardware; foam balls are excluded from warranty coverage. |
Follow these four steps so our team can resolve your issue faster.
Order number, project name, equipment zone and a description of the issue.
Overall shots, close-ups, part numbers, and the current condition of the equipment.
We confirm whether it’s an installation, maintenance, transport damage, or warranty defect issue.
Remote guidance, replacement parts, part reshipment, or another agreed solution.
Coverage is calculated from the date the playground installation is completed, per your sales contract. This should be confirmed with your sales agreement to avoid confusion with invoice or delivery dates.
Different materials, structures, and usage frequency have different normal service lifespans. The general limited warranty is 1 year, with 2-year coverage for major metal, LLDPE plastic and fiberglass components.
International shipping of replacement parts, on-site removal, and installation labor are typically not included. Responsibility is determined per your sales contract and root cause confirmation.
This warranty applies to the original purchasing customer only. Coverage is generally voided once equipment is sold, mortgaged, or transferred to a third party.
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